Terms & conditions

1. Who you are contracting with

You are contracting with DALBY UK ONLINE LIMITED, a company registered in England and Wales under company number 16313356. The register is kept by Companies House. We trade as Dalby Online. In these terms “we”, “us” and “our” mean DALBY UK ONLINE LIMITED, and “you” means the person who places the order.

Our registered office is 44 Meadowgates, Rotherham, South Yorkshire, S63 8HX, England, United Kingdom. You can write to us there, but email is quicker: hello@dalbyonline.co.uk.

By placing an order you agree to these terms, so please read them before you pay. The terms that apply to an order are the ones on this page on the day you place it.

2. What we sell

We sell recorded, self-paced online courses in professional beauty and hair: cutting and blow-drying, colour, lashes, brows, nails, makeup, skin and facials, bridal hair and makeup, and running a treatment room. We also sell career routes, which are several of these courses bundled at one price. Everything in these terms that refers to a course applies to each course in a route.

A course is made of:

• video lessons that you stream online, in your own time; and
• downloadable PDFs, such as kit lists, charts and consultation forms.

That is the whole of it. There is no live tutor and no live classes, no marking of or feedback on your practice work, and no in-person days or practical assessment. If you have a question about what a lesson teaches, you can ask our team through the chat on this website or by email, and we reply in working hours.

You need an internet connection, a device with a current web browser that plays video, and a PDF reader. Kit, products and practice heads are not included: each course page lists the kit you will need, so you can read it before you pay. The description, lesson list, running times and kit list on a course page are part of what you are buying (see section 6).

3. Prices and payment

Prices are in pounds sterling (GBP) and include any taxes that apply. Our payment service provider works out those taxes from the details you give at checkout, such as your country and billing address, and shows you the total before you pay.

You pay once, on a payment page run by our payment service provider, using the payment methods it offers. There is no subscription and nothing renews: when your streaming access ends you are not charged again.

The provider acts as merchant of record for the payment. It collects the price, works out and accounts for any taxes that apply, and sends you the payment receipt by email. We never see or store your full card number. The contract for the course is between you and us, and we remain responsible for the course. The provider’s own terms and privacy notice apply to the payment service itself.

Depending on where you are, the payment page may show the price in your own currency instead of pounds. If it does, it shows the exchange rate and any currency-conversion fee before you pay, and the amount you confirm is the amount you are charged. Nothing is charged until you confirm the payment.

We may change our prices at any time. A change never affects an order you have already placed.

4. Your order and access

You must be 18 or over to buy a course.

Your order is complete, and our contract with you begins, when your payment is confirmed. You are then taken to your order page, which shows what you bought and how far your access has got. Its address is private and permanent. Anyone who has the address can open the page, so please do not share it.

We email your access details within one working day of your payment being confirmed, to the email address you gave at checkout. A working day is Monday to Friday, other than public holidays in England. Please check the address when you order. If nothing has arrived after one working day, look in your junk folder and then contact us.

Streaming access to each course lasts 12 months from the day we send your access details. When the 12 months end, streaming stops and we do not charge you again. The PDFs, kit lists, charts and forms you have downloaded are yours to keep, on the terms in section 9.

One seat is for one learner. Do not share a login, pass it on or let anyone else use it. If you buy several seats, for example for a team, the access details for each seat are sent to the email address given at checkout, and every learner must follow these terms.

5. Your right to cancel

If you are buying as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“the Regulations”) give you the right to cancel a contract for digital content within 14 days, without giving a reason. The 14 days start on the day after you place your order. If you are buying for a business, see section 11.

Our courses are digital content that we can make available straight away, and most buyers want to start at once. So at checkout we ask you to tick a box to say that you want your access to start straight away, and that you understand that once access to the recordings has been sent you lose your right to cancel within the 14 days. This is what the Regulations require before the right to cancel can be lost for digital content. In practice:

• Before access has been sent, you can still cancel for a full refund, even though you ticked the box.
• Once access has been sent, the right to cancel under the Regulations has gone, as you agreed at checkout. This does not affect your rights if the course is faulty or not as described (see section 6).

We confirm your order, and your consent and acknowledgement, to you by email when we send your access details.

How to cancel

Email us at hello@dalbyonline.co.uk and say clearly that you want to cancel. Give your name, the email address you used and your order number, which starts with DO- and is shown on your order page. You do not need to give a reason and you do not have to use a set form. You can use these words:

I give notice that I cancel my contract for the courses on this order.

Refunds

If you cancel in time, we refund the full price you paid for the cancelled order, without undue delay and in any case within 14 days of receiving your notice. The refund is made through our payment service provider and goes back to the payment method you used. We do not charge a fee for it. Your bank may take a few more days to show it.

6. Faulty courses, or courses not as described

If you are a consumer, the Consumer Rights Act 2015 says that digital content must be of satisfactory quality, fit for any particular purpose you told us about before you bought it, and as described. A course is as described if it contains what its course page said it contains.

If a course is faulty or not as described, you are entitled to:

• a repair or replacement of the content, which we will carry out within a reasonable time and without significant inconvenience to you;
• a price reduction, up to a full refund, if repair or replacement is impossible, or if we do not carry it out within a reasonable time and without significant inconvenience to you; and
• repair of any damage to your device or to other digital content, or compensation, if the course damages them because we did not use reasonable care and skill.

These rights apply even after you have lost the right to cancel in section 5. Nothing in these terms limits or reduces your statutory rights.

If you find a problem, tell us as soon as you can. Say which course and lesson it is, what happened, and which device and browser you used; a screenshot helps. We will fix lessons that do not play, files that are missing and access that does not work. If the problem turns out to lie with your device, your connection or your kit rather than the course, we will still help where we can.

7. Qualifications, insurance and results

When you complete a course you receive a certificate of completion from Dalby Online. It records that you worked through the course. It is not a regulated qualification. It is not awarded by an awarding organisation regulated by Ofqual, or by the equivalent regulators in Wales, Scotland and Northern Ireland, and it does not sit on the Regulated Qualifications Framework (RQF). We do not mark or assess your practical work, so the certificate is not a judgement of your practical skill.

We do not guarantee any result from taking a course, including income, bookings, clients or employment. What you earn depends on you, your skill and practice, your market, your insurance and the rules where you work.

8. Professional responsibility and safety

The lessons are education. They are not medical advice, and nothing in a course diagnoses a condition or takes the place of advice from a doctor, pharmacist or other health professional.

You are responsible for how you practise. Whenever you treat a real person, that includes:

• doing the patch tests (skin allergy alert tests) and the consultation that the treatment needs, and keeping records of them;
• checking for contraindications, and declining or referring a client when you are in doubt;
• following the manufacturer’s instructions for every product and tool, including timings, storage, ventilation and disposal;
• following the licensing, registration, hygiene and health and safety rules that apply where you work, which differ between local authorities and between countries;
• holding the insurance you need before you treat anyone; and
• respecting the client’s consent and their right to stop at any time.

Patch tests, consultation, contraindications and aftercare are taught inside every treatment course, and our safe practice page explains how we approach them. Learning a method from a recording is not the same as being supervised, so start on practice heads or on models who know you are learning, and take extra care while your skill develops.

9. Intellectual property

The lessons, videos, PDFs, text, images and logos in the courses and on this website belong to us or to the people who license them to us, and are protected by copyright and other laws. Some photographs on this website come from a stock-photo service and belong to their photographers.

When you buy a course we give you a personal, non-exclusive licence that you cannot transfer to anyone else. It lets you:

• stream the lessons for your own learning during your 12 months of access;
• download the PDFs and keep them; and
• use the kit lists, charts and consultation forms in your own treatment practice, with your own clients.

Nothing else is licensed, and section 10 sets out what you must not do. We do not claim ownership of your own work, such as your photographs and your client records. If you send us a message or a file, you allow us to use it to answer you and to run our service, as our privacy notice describes.

10. Acceptable use

Please use the courses and this website lawfully and fairly. In particular, you must not:

• share your login or let anyone else use your seat;
• record, screen-capture, rip, copy or redistribute the lessons or the PDFs, other than keeping a personal copy of the PDFs we provide for download;
• sell, rent, publish or pass the content on, use it to teach or to sell a course, build a competing product from it, or use it to train an artificial intelligence system;
• try to reach parts of the website that are not meant for you, disrupt it, or use bots or scrapers on it; or
• send us anything unlawful, abusive or harmful through the contact form, the chat or email.

If you seriously or repeatedly break this section we may suspend or end your access, and we will tell you why first where we reasonably can. This does not affect your statutory rights.

11. Buying for a business

A business can buy seats, for example a salon buying places for its team, and a sole trader can buy for their trade. This section applies where you buy for the purposes of a trade, business, craft or profession, and not as a consumer.

In that case the right to cancel in section 5 and the Consumer Rights Act 2015 rights in section 6 do not apply. We will still put right any lesson, file or access that does not work or is not as described: we will repair or replace it or, if we cannot, refund the price you paid for that course.

The business is responsible for making sure that everyone who uses a seat follows these terms. The payment receipt that our payment service provider sends is your proof of payment. These terms and the course page are the whole agreement between you and us about the order, and they replace anything said or written before it.

12. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit or exclude. Nor do these terms affect your statutory rights as a consumer.

Apart from that, if we break these terms or are negligent, we are responsible for loss that was a foreseeable result, and our total liability to you for all claims arising from an order is limited to the price you paid for the course the claim relates to.

If you use a course for any business purpose, we are not liable to you for loss of profit, income, bookings, business or business opportunity.

Responsibility for the treatments you carry out rests with you (see section 8). To the extent the law allows, we are not liable for harm to clients or other people that results from how you practise, or from the products, kit and models you use.

If something outside our reasonable control, such as a failure of the internet or of a hosting service, delays or interrupts your access, we are not in breach of these terms and will restore access as soon as we reasonably can. If we cannot provide a course you have paid for, you are entitled to a refund of its price.

13. Complaints

If something has gone wrong, please tell us first so that we can put it right. Email hello@dalbyonline.co.uk or use the chat on this website, and give your order number, what happened and what you would like us to do. We will look into it and reply by email.

If we cannot settle it between us, Citizens Advice gives free advice on consumer problems, and you keep the right to take the matter to court. A complaint about how we handle personal data can also go to the Information Commissioner’s Office, as our privacy notice explains.

14. Changes to the courses and to these terms

The courses

We keep courses current. We may update, re-record or reorder lessons and files, and we may improve the website. If we withdraw a course you have paid for before your access ends, or change it so that it is materially different from the description you bought on, we will tell you by email. You may then ask us for a refund of the price you paid for that course, less a fair amount for the time you were able to use it as described, and we will pay it. This does not limit your rights in section 6.

These terms

We may change these terms, for example when the law or our services change. The version on this page on the day you place an order applies to that order. A later change does not alter an order you have already placed, unless the law requires it. The date at the top of this page shows when the terms last changed.

15. Governing law

These terms, and any dispute or claim that arises from them or from an order, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer and live in Scotland or Northern Ireland, you keep the protection of the consumer law that applies where you live, and you may also bring a claim in the courts there. If you live in another country, the mandatory consumer protections of that country continue to apply to you.

16. Contact

Email: hello@dalbyonline.co.uk.
Post: DALBY UK ONLINE LIMITED, 44 Meadowgates, Rotherham, South Yorkshire, S63 8HX, England, United Kingdom.
Chat: the chat button in the corner of this website.

You can also use the contact page. Our privacy notice and cookie policy explain how we use personal data and cookies.